Contact Us

Thank you for visiting Cortvila. If you have questions about products, an order, shipping, returns, or refunds, you can reach us using the contact details below.

Customer Support

Website: https://cortvila.com

Support Email: service@cortvila.com

Contact Phone: +86 13929376548

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

When contacting us about an existing purchase, please include your order number, the email used at checkout, and a brief description of your question. For a damaged, defective, or incorrect item, photographs can help us understand the issue and offer appropriate assistance. Messages received outside business hours can be reviewed during the next support period.

Order and Delivery Assistance

You can contact us about order confirmation, shipment updates, tracking information where available, an incorrect delivery address, or delivery concerns. Please notify us promptly if you identify an order or address error, as a change may not be possible once a parcel has been dispatched.

Returns and Refunds

Please contact service@cortvila.com before returning an item. We will explain the applicable return process and provide an authorized return destination when a physical return is required. Do not send a parcel to the company registration address unless specifically instructed to do so. See our Return & Refund Policy for more information about eligibility and refund handling.

Business Information

Operating Company: Jilin Aojin Trading Co., Ltd.

Company Address: Room 2227, Buildings 61–67 and 88–90, China Railway International Garden (Phase III), No. 2488 Changshen Road, Changchun Automotive Economic and Technological Development Zone

The company address above is provided for business identification. It is not automatically a customer service office, shipping warehouse, or return-receiving location.

For additional information, please review our Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy.