Privacy Policy

1. Introduction and Controller

This Privacy Policy explains how personal information is collected, used, shared, and protected in connection with the Cortvila online store at https://cortvila.com. The business identified as responsible for store operations is Jilin Aojin Trading Co., Ltd., which can be contacted at service@cortvila.com. The privacy practices described here apply to shopping, order support, and other interactions with the store, subject to local law.

2. Personal Information Involved

Depending on how you use the store, personal information may include your name, contact details, billing and shipping addresses, order history, purchased items, payment status, correspondence, and any information you choose to send us. During website use, technical information such as IP address, browser or device characteristics, language preferences, and information recorded by cookies or similar technologies may be processed. Payment providers may process payment credentials needed to complete your transaction; the store does not need to receive your full card details to fulfill an order.

3. Where Information Comes From

We receive information directly from you when you place orders, provide shipping details, communicate with support, or use available account features. Some technical information is generated when browsers and devices interact with the site. Relevant details may also be received from authorized providers involved in payment, fulfillment, shipping, fraud prevention, or customer support.

4. Purposes of Processing

Information is used as reasonably necessary to receive and fulfill orders, process payments and refunds, send transaction communications, address support requests, maintain site functionality and security, prevent fraud, meet accounting and legal requirements, and resolve disputes. Where lawful and appropriate, information may be used for service improvement or marketing communications. You may opt out of promotional email communications through the unsubscribe option included in such messages or by contacting us.

5. Legal Bases Where Required

Where a jurisdiction requires a legal basis for processing, relevant grounds may include fulfilling a contract with you, meeting legal obligations, pursuing legitimate interests such as fraud prevention and service security, and obtaining consent for activities that require it. You may withdraw consent where it is the basis for processing, without affecting earlier lawful processing.

6. Ecommerce Platform and Service Providers

Our store uses Shopify ecommerce technology. Depending on the services used for your transaction, information may be shared with hosting or platform providers, payment processors, delivery carriers, fulfillment partners, and customer support or security providers, to the extent necessary for their functions. Such parties may act on our instructions or as independent controllers, depending on the service and applicable law. We may also disclose information when required by law or reasonably necessary to protect rights, safety, and the integrity of transactions.

7. Cookies and Similar Technologies

Cookies and comparable technologies may support shopping-cart functions, customer sessions, preferences, security, and website operation. Optional analytics or advertising technologies, if enabled, may collect additional information and are subject to the notice, consent, or opt-out requirements that apply in your location. You can adjust browser cookie settings and use any privacy choices presented on the website. Disabling essential cookies may affect shopping functions.

8. Marketing and Advertising Choices

Where we send marketing messages, you can unsubscribe or contact service@cortvila.com to request that they stop. Where laws grant rights concerning targeted advertising, direct marketing, or sharing of personal information, you may exercise those rights through available website privacy controls or by contacting us. We will assess and respond to qualifying requests under applicable requirements.

9. International Data Processing

We and service providers supporting the store or cross-border orders may process information outside your country or region. When applicable law requires safeguards for international transfers, we will use an appropriate lawful transfer mechanism.

10. Retention and Security

We retain personal information for the time reasonably necessary to provide services, handle orders and disputes, maintain appropriate records, comply with legal obligations, and protect against fraud. The retention period depends on the type of information and the law that applies. We use reasonable technical and organizational safeguards appropriate to the risk, although no online service can guarantee absolute security.

11. Your Privacy Rights

Subject to your jurisdiction and lawful exceptions, you may be entitled to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. Some jurisdictions also provide rights relating to consent, portability, certain automated decisions, or complaints to a regulator. Send requests to service@cortvila.com. We may take proportionate steps to verify your identity before fulfilling a request and will respond within applicable legal deadlines.

12. Children's Privacy

The store is not intended for children who are not legally permitted to use online shopping services independently in their jurisdiction. We do not intentionally solicit children's personal information without the parental consent or other basis required by applicable law. If you believe such information has been provided improperly, please contact us.

13. Third-Party Websites

Some links may lead to websites operated by third parties. Their privacy practices are governed by their own policies. Please review those notices before providing information to external sites.

14. Changes to This Policy

We may revise this Privacy Policy as our services, processing practices, or legal duties change. We will make the updated policy available on this page and provide additional notice where required by law.

15. Privacy Contact Details

Website: https://cortvila.com

Support and Privacy Email: service@cortvila.com

Contact Phone: +86 13929376548

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Operating Company: Jilin Aojin Trading Co., Ltd.

Company Address: Room 2227, Buildings 61–67 and 88–90, China Railway International Garden (Phase III), No. 2488 Changshen Road, Changchun Automotive Economic and Technological Development Zone