Terms of Service
1. Overview
Welcome to Cortvila at https://cortvila.com. The store's designated operating company is Jilin Aojin Trading Co., Ltd. In these Terms of Service, “we,” “us,” and “our” refer to the store operator, and “you” refers to customers and visitors. These terms govern use of our website and purchases made through it. By using the site or placing an order, you agree to these terms to the extent permitted by applicable law.
2. Eligibility and Accounts
You must have the legal capacity to purchase the products you order or the authorization of a parent or guardian where required. If you create an account, please provide accurate information, protect your login credentials, and notify us if you suspect unauthorized access. You are responsible for activity carried out through your account to the extent permitted by law.
3. Products and Information
We aim to describe products and their important features accurately. Product photographs may appear different depending on your display, and availability may change. Please check the details and any product-specific notices before completing your order. If an item becomes unavailable after you order, we will inform you and arrange an appropriate option or refund.
4. Orders and Acceptance
Submitting an order constitutes an offer to buy the selected products. An automated confirmation of receipt does not necessarily mean we have accepted your order. Acceptance takes place when we confirm the order for fulfillment or dispatch it, as applicable. We may decline or cancel an order for legitimate reasons, including unavailability, payment failure, fraud concerns, or an obvious pricing error. If we cannot fulfill a paid order, we will issue the appropriate refund in accordance with applicable law.
5. Prices, Payment, and Taxes
Prices, currency, shipping fees, and applicable taxes are presented during checkout. The payment methods available to you are those shown at checkout. You must be authorized to use your chosen payment method. Additional customs charges or import taxes may apply to cross-border orders depending on the destination, checkout disclosures, and applicable law. We do not make guarantees about duty-free importation.
6. Processing and Shipping
Orders are ordinarily processed within 1–3 business days after successful payment confirmation. Estimated transit after dispatch is 7–15 business days; this is an estimate, not a guaranteed delivery date. Processing and transit are separate periods. Destinations, shipping options, and any charges are shown at checkout. Please consult our Shipping Policy for full details.
7. Cancellations, Returns, and Refunds
You may contact us to request cancellation before dispatch, although a cancellation cannot be guaranteed once fulfillment has progressed. Under our voluntary return policy, you may request a return for an eligible item within 30 calendar days after delivery, without limiting mandatory consumer rights. Approved refunds are normally initiated to the original payment method within 10 business days after refund approval, or sooner when required by law. The time your payment provider takes to post the funds may be longer. Full conditions are explained in our Return & Refund Policy.
8. Acceptable Use
You may not use the website unlawfully, attempt unauthorized access, interfere with its security, transmit malware, or misuse other customers' information. We may take reasonable action to prevent harmful or fraudulent activity, subject to applicable law.
9. Intellectual Property
The website's branding, original content, layout, and other protected material may be owned by us or by their respective rights holders. Accessing this website does not grant permission to reproduce or commercially exploit protected material without appropriate authorization.
10. Third-Party Services and Links
Payment, hosting, logistics, and other providers may help deliver our services. Where you interact with an external service, its own terms may apply. We are not responsible for independent third-party websites linked from our site except where applicable law provides otherwise.
11. Privacy and Personal Information
Personal information is processed as described in our Privacy Policy and in accordance with applicable law. Please read that policy to understand the categories of information involved, their purposes, and the privacy choices that may apply to you.
12. Warranties, Liability, and Consumer Rights
We work to maintain accurate information and reasonably reliable site access, but temporary interruptions and technical issues can occur. To the maximum extent permitted by law, liability for indirect or unforeseeable losses may be limited. Nothing in these terms excludes liability that cannot lawfully be excluded or overrides mandatory consumer protection rights, including rights relating to defective goods, delivery, refunds, and statutory remedies.
13. Changes to These Terms
We may update these terms to reflect changes in law or store operations. The terms applying to an order will generally be those in effect when that order was placed, except where the law requires otherwise or a different arrangement is lawfully agreed. We will provide additional notice where required.
14. Contact Information
Operating Company: Jilin Aojin Trading Co., Ltd.
Company Address: Room 2227, Buildings 61–67 and 88–90, China Railway International Garden (Phase III), No. 2488 Changshen Road, Changchun Automotive Economic and Technological Development Zone
Website: https://cortvila.com
Support Email: service@cortvila.com
Contact Phone: +86 13929376548
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)