Return & Refund Policy

1. Return Request Period

You may request a voluntary return for an eligible item within 30 calendar days after delivery. This request period does not limit any mandatory statutory return, withdrawal, or warranty rights that apply in your location.

2. How to Start a Return

Email service@cortvila.com with your order number, the product involved, your reason for returning it, and photos if the item is damaged, faulty, or incorrect. We will review your request and explain the next steps. If a physical return is appropriate, we will provide the authorized return address and instructions. Please retain proof of posting and any shipment tracking information.

Do not send products to our company registration address unless our customer support team expressly authorizes that destination for your return.

3. Item Condition and Eligibility

For voluntary change-of-mind returns, products should generally be unused, in their original condition, and accompanied by available accessories and packaging where reasonably possible. You may examine an item to the extent allowed by applicable consumer law. Certain goods may be excluded from voluntary returns where a lawful exception applies, such as specially personalized items or goods that cannot be returned for hygiene reasons after unsealing, provided any required disclosures are made. Statutory rights relating to faulty, damaged, or misdescribed goods continue to apply regardless of voluntary-return eligibility.

4. Return Shipping Costs

For eligible voluntary returns due to a change of mind, you are generally responsible for return shipping charges unless the law requires otherwise. If we supplied the wrong product or the product arrived damaged, defective, or not as described, we will bear applicable reasonable return costs or arrange another legally appropriate remedy. Contact us before paying for return shipment so we can provide suitable instructions.

5. Inspection and Refund Decisions

When a returned item is received, or where the law does not require a return, we will review the request and inform you of the outcome. For an approved refund, we will initiate payment to the original payment method within 10 business days after refund approval, or earlier if required by applicable law. Your bank or payment provider may need additional time to credit your account after we initiate the refund.

We do not charge a restocking fee under this policy. Whether original shipping costs or other charges are refundable depends on the reason for the return and applicable law.

6. Damaged, Faulty, or Incorrect Items

Please let us know promptly if your order arrives damaged, faulty, or incorrect. Include the order number and any helpful images. Depending on the problem and applicable law, an appropriate solution may include a repair, replacement, refund, or other statutory remedy. Please do not discard the item without discussing the issue with us, unless keeping it would be unsafe.

7. Exchanges

To request an exchange, contact us with your order details and the desired replacement. Exchanges are subject to availability and applicable procedures. If an exchange is unavailable, we will explain other options and honor any rights required by law.

8. Order Cancellations

If you want to cancel an order, contact us as soon as possible before dispatch. We will attempt to honor the request, but cancellation may not be possible after dispatch. Your legal cancellation or withdrawal rights, where applicable, are unaffected.

9. Your Legal Rights

Nothing in this policy reduces mandatory consumer protections. If the law in your jurisdiction provides a longer return period, a quicker refund, or a different remedy, those legal requirements will prevail.

10. Customer Support and Business Information

Support Email: service@cortvila.com

Contact Phone: +86 13929376548

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Operating Company: Jilin Aojin Trading Co., Ltd.

Company Address: Room 2227, Buildings 61–67 and 88–90, China Railway International Garden (Phase III), No. 2488 Changshen Road, Changchun Automotive Economic and Technological Development Zone